Q: What services do you provide?
A: Think of us as facilitators. You may live in Bombay and you are desperate for Marmite. Or you may live in Brussels and just crave Cadburys. We can obtain all these products for you and have them shipped to you at heavily discounted postage rates. You will find a wealth of over 6000 British products. Our product range includes general grocery items that you may miss and find almost impossible to obtain where you live. We also list a range of organic foods, a tempting selection of fine foods and magazines as well. Delivery can be made to almost anywhere in the world.
Q: Is there a minimum order amount?
A: Yes. There is a minimum per order value of £15.00 excluding shipping.
Q: Is there a maximum amount that I can order?
A: No.
Q: Do you accept credit and charge cards and are payments secure?
A: Most Credit and Charge Cards (MasterCard, Visa, Solo, Switch/Maestro, Visa Debit, Visa Electron) are accepted and payment can be made online. All transactions are totally secure and all card details are deleted, as soon as a payment is processed through HSBC. Alternatively, at the checkout stage you can choose to fax or phone your credit card details to us if you prefer.
Q: Where can you deliver to and how long does it take?
A: We can deliver to most countries worldwide. Our Delivery Info page can give you specific information on approx. delivery times & costs to your door. Please remember to add 2 to 3 working days for us to process your order. All orders are despatched via Parcelforce Worldwide's Express Delivery System.
Q: What about customs regulations in my country of residence?
A: Certain products can be restricted for importation into your country. We will check your order before despatch and if we find any prohibited items we will remove them from your order and refund you with the cost of them. We cannot however guarantee 100% accuracy for this as customs laws are subject to frequent changes in some parts of the world. It is therefore your responsibility to check that the products you order are permissible for import to the country of residence for the person receiving the goods. Please also note that we have no control over customs intervention and any resulting delays which may occur.
Q: How do I go about ordering products from the shop?
A: Simply select a category on the left hand side of your screen to find the products that you are looking for. If you wish to purchase any items click the "Add" button to add them to the shopping basket. Once you have selected all the products you wish to order, click the "Checkout " button. You will then be asked for delivery address details and the method of payment that you wish to use and how you would like your order to be shipped to you. Choose your preferred option to be taken to the order approval page.
Q: What if you don't have the product(s) that I'm looking for?
